Terms of Use

1. Acceptance of These Terms

These Terms of Use constitute a legally binding agreement between you ("you" or "the visitor") and (NZBN 9429053847216), a company incorporated in New Zealand with its registered office at ("Ravellionessa Dining", "we", "us" or "our").

Your continued use of the Website following any update to these Terms of Use constitutes your acceptance of the revised terms as of their stated effective date. We recommend that you revisit this page periodically to remain informed of any changes.

2. Purpose of the Website

The Website is operated by to provide visitors with information about Ravellionessa Dining Restaurant, located in Auckland, New Zealand, including details of our dining experiences, event packages, reservation options and venue facilities. The Website is intended for informational and booking-facilitation purposes only.

Nothing on the Website constitutes an offer to enter into a binding contract except where expressly stated. We reserve the right to amend, suspend or withdraw any content or facility on the Website at any time without prior notice.

3. Permitted Use

You may use the Website solely for lawful, personal and non-commercial purposes in accordance with these Terms of Use. In particular, you agree that you will not:

• use the Website in any way that breaches any applicable local, national or international law or regulation;
• use the Website to transmit, knowingly receive, upload, download, use or re-use any material that is unlawful, defamatory, offensive, discriminatory, obscene or otherwise objectionable;
• transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam);
• knowingly introduce viruses, trojans, worms, logic bombs or any other material that is malicious or technologically harmful;
• attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer or database connected to the Website;
• scrape, copy, reproduce, sell or commercially exploit any content or data obtained from the Website without our prior written consent;
• use automated tools, bots or scripts to access, index or interact with the Website in a manner that imposes an unreasonable load on our infrastructure; or
• impersonate any person or entity, or misrepresent your affiliation with any person or entity, while using the Website.

We reserve the right to terminate or restrict your access to the Website at our sole discretion and without notice if we have reason to believe you have breached any of the provisions in these Terms of Use.

4. Intellectual Property

All content published on the Website, including but not limited to text, graphics, logos, photographs, menus, icons, audio clips, digital downloads, data compilations and software, is the property of or its content suppliers and is protected by the intellectual property laws of New Zealand and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the content of the Website for your personal and non-commercial use only. This licence does not permit you to:

• reproduce, distribute, publicly display or create derivative works from any content without our express written permission;
• remove or alter any copyright, trademark or other proprietary notices from any content; or
• use any content for commercial purposes without entering into a separate written agreement with us.

All trade marks, service marks and trade names displayed on the Website are the registered or unregistered marks of or third-party rights holders. Nothing on the Website shall be construed as granting any licence or right to use any trade mark without the prior written consent of the relevant owner.

5. Reservation Requests

The Website may provide a facility through which visitors can submit a reservation request for a table, private dining room or event space at Ravellionessa Dining Restaurant. Submitting a reservation request through the Website does not, in itself, constitute a confirmed booking.

A reservation is confirmed only when you receive an explicit written confirmation from us (by email or other agreed means). Until such confirmation is provided, we are under no obligation to hold a table or space for you.

When submitting a reservation request, you agree to:

• provide accurate, current and complete information as requested in any reservation form;
• update us promptly if any submitted information changes before your visit; and
• review and comply with any specific conditions that we communicate to you as part of the confirmation process.

We reserve the right to decline any reservation request at our discretion.

6. Booking and Package Terms

Where you book a dining package, set menu, private event or any other special offering through or in connection with the Website, the following general conditions apply in addition to any specific terms communicated to you at the time of booking:

Your statutory rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected by these booking conditions.

7. Age Restriction and Responsible Play on the Casino Floor

Ravellionessa Dining Restaurant is located within a venue that includes a casino floor. Under New Zealand law, entry to and participation in casino gaming is restricted to persons aged 18 years and over. No person under 18 may enter the casino floor under any circumstances, and it is your responsibility to carry valid photo identification when visiting. Casino gaming is intended solely as optional leisure entertainment. We encourage all guests to approach gaming responsibly: decide on a spending limit before you begin and stick to it, take regular breaks, and never attempt to recover money you have lost by placing further bets. If you feel that gaming is no longer enjoyable or is causing you concern, please seek support from the Problem Gambling Foundation of New Zealand or a similar recognised support service.

8. External Links

The Website may contain hyperlinks to third-party websites or resources that are not owned or controlled by . Such links are provided solely for your convenience and information. We have no control over the content, privacy practices or availability of those external sites, and we do not endorse, warrant or make any representation about them.

Accessing any linked third-party website is entirely at your own risk. We accept no responsibility or liability for any loss or damage that may arise from your use of such websites. We encourage you to review the terms and privacy policies of any third-party site you visit.

If you wish to create a link to the Website from another site, you may do so only in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission at any time without notice.

9. Website Availability

We aim to keep the Website available at all times; however, we do not guarantee uninterrupted, timely, secure or error-free access to the Website. The Website may be temporarily unavailable due to scheduled maintenance, technical failures, circumstances beyond our reasonable control or for any other reason.

We reserve the right to modify, suspend or discontinue any part of the Website at any time without notice and without liability to you. We will not be liable if, for any reason, the Website is unavailable at any time or for any period.

10. Limitation of Liability

To the fullest extent permitted by New Zealand law, , its directors, employees, agents and contractors shall not be liable to you for any loss or damage, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising out of or in connection with:

• your use of, or inability to use, the Website;
• any reliance placed on content or information published on the Website;
• any interruption or cessation of the Website;
• any errors, inaccuracies or omissions in the content of the Website; or
• any third-party content accessible through links on the Website.

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable New Zealand law, including under the Consumer Guarantees Act 1993.

Where liability cannot be excluded but can be limited, our total aggregate liability to you in connection with any single claim or series of related claims shall not exceed the total amount (if any) paid by you to us in connection with the specific reservation or package to which the claim relates.

11. Accuracy of Website Content

We take reasonable care to ensure that the information published on the Website is accurate and up to date at the time of publication. However, we do not warrant that all content is complete, current or free from errors. Menu descriptions, pricing, event details and operational hours are subject to change, and the most current information will be confirmed to you at the time of booking or on request.

You should not rely solely on information available on the Website for decisions of material consequence without first verifying that information with us directly.

12. Privacy and Personal Data

We collect and process personal data about you when you use the Website, submit a reservation request or contact us. Such data is handled in accordance with our Privacy Policy, which is available on the Website and is incorporated into these Terms of Use by reference.

Our practices comply with the Privacy Act 2020 (New Zealand) and any other applicable privacy legislation. Where we collect special-category personal data, we will do so only with your explicit consent or as otherwise permitted by law, and we will take appropriate technical and organisational measures to protect such data.

For any privacy-related enquiries, please contact us at info@ravellionessadining.com.

13. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Use, subject to the dispute resolution process described in Section 14 below.

14. Dispute Resolution

In the event of any dispute, complaint or concern arising from your use of the Website or your dealings with , we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally and promptly.

If an informal resolution cannot be reached within thirty (30) calendar days of first notification, either party may refer the dispute to mediation or another form of alternative dispute resolution as agreed between the parties before commencing formal legal proceedings.

Nothing in this section shall prevent either party from seeking urgent interim relief from a court of competent jurisdiction where necessary to protect their legal rights.

Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, consumers in New Zealand have rights that cannot be contracted out of. These Terms of Use do not limit those rights.

15. Changes to These Terms of Use

We reserve the right to revise these Terms of Use at any time. When we make changes, we will update the "Last updated" date at the top of this page. The revised terms will take effect from the date of publication. Your continued use of the Website following the publication of changes constitutes your acceptance of those changes.

Where a change materially affects your rights, we will endeavour to provide reasonable notice, for example by posting a prominent notice on the Website.

16. Severability and Waiver

If any provision of these Terms of Use is found by a competent court to be invalid, unlawful or unenforceable in any respect, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

Any failure by us to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of that right or provision on any future occasion.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific booking confirmation or event agreement provided to you, constitute the entire agreement between you and in relation to your use of the Website and supersede all previous agreements, representations and understandings, whether written or oral, relating to the same subject matter.

18. Contact Details

If you have any questions, concerns or feedback regarding these Terms of Use, or if you wish to exercise any right referred to in this document, please contact us using the details below:

We will endeavour to respond to all enquiries within five (5) business days of receipt.