Privacy Policy
Ravellionessa Dining Restaurant
Last updated: 1 June 2025
This Privacy Policy explains how collects, uses, stores, discloses and protects personal information obtained through ravellionessadining.com (the "Website"). It applies to all visitors and individuals who interact with the Website, including those who submit reservation requests or contact enquiries.
We are committed to handling personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles contained within it. Please read this policy carefully before using the Website or submitting any personal information to us.
1. Data Controller
The data controller responsible for your personal information is:
| Legal entity | |
|---|---|
| Trading name | Ravellionessa Dining Restaurant |
| Registered address | |
| Company registration number | 9429053847216 |
| GST / VAT number | 9429053847216 |
| Privacy enquiries email | info@ravellionessadining.com |
| Website | ravellionessadining.com |
Any reference in this policy to "we", "us" or "our" means .
2. Personal Information We Collect
We collect personal information only to the extent necessary to operate the Website and deliver our dining services. The categories below describe the information that may be collected when you visit or interact with the Website.
2.1 Contact and Reservation Request Data
When you submit a reservation request, a general enquiry or a feedback form through the Website, we may collect:
- Full name
- Email address
- Telephone number
- Preferred date and time of dining
- Number of guests in your party
- Special requests or dietary requirements you voluntarily provide (see Section 2.4 below)
- The content of your message or enquiry
2.2 Device and Technical Data
When you visit the Website, our web server and associated technologies automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages viewed and duration of visit
- Date and time of access
- Device type and screen resolution
This information is collected for the purposes described in Section 4 and does not, on its own, identify you as a named individual in most circumstances.
2.3 Consent and Cookie Data
Where the Website presents a cookie consent banner or preference centre, we record your consent choices, the date and time those choices were made, and the specific categories of cookies you accepted or declined. This record is retained to demonstrate compliance with applicable privacy obligations.
2.4 Special-Category Personal Data
Certain information you volunteer in a reservation request or message, such as details relevant to dietary requirements, may constitute special-category personal data under applicable privacy law. We collect such information solely on the basis of your explicit provision of it and use it only to fulfil your specific request. You are never required to provide special-category personal data to use the Website or to make a reservation request.
2.5 Information We Do Not Collect
We do not collect payment card details, bank account information or any financial data through this Website. We do not knowingly collect personal information from individuals under the age of 18. Our casino and gaming facilities are restricted to persons aged 18 years and over in accordance with New Zealand law, and the Website is directed solely at adults.
3. How We Collect Personal Information
We collect personal information through the following means:
- Directly from you: when you complete and submit a reservation request form, a contact or enquiry form, or send us an email via a mailto link on the Website.
- Automatically: through standard web server logs and, where consented to, cookies and similar tracking technologies placed on your device when you browse the Website.
- Through your browser settings and device: technical data such as IP address and browser type are transmitted automatically as part of standard internet protocol when you access any web page.
4. Purposes for Which We Use Your Personal Information
We use the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Reservation management | To receive, process and respond to dining reservation requests submitted through the Website. |
| Customer communications | To respond to general enquiries, feedback and requests for information about our restaurant and services. |
| Service improvement | To analyse aggregated, anonymised Website usage data in order to improve the content, navigation and performance of the Website. |
| Security and fraud prevention | To monitor for and investigate suspicious or unauthorised activity and to protect the integrity of the Website. |
| Legal compliance | To meet our obligations under applicable New Zealand law, including the Privacy Act 2020 and any other legislation relevant to our operations. |
| Consent record-keeping | To maintain records of cookie consent choices in order to demonstrate compliance with privacy obligations. |
5. Legal Bases for Processing Personal Information
Under the Privacy Act 2020, we are required to collect personal information only by lawful and fair means and only where it is reasonably necessary for a legitimate purpose. The table below identifies the legal basis on which we rely for each category of processing activity.
| Processing Activity | Legal Basis |
|---|---|
| Processing reservation requests and contact enquiries | Necessary to take steps at your request prior to entering into, or for the performance of, a contract for dining services. |
| Responding to general communications | Legitimate interest in providing responsive customer service; your reasonable expectation when contacting us directly. |
| Collecting device and technical data for Website operation and security | Legitimate interest in operating a secure, functional website and protecting the rights and interests of our visitors and our business. |
| Placing non-essential cookies and recording consent | Your freely given, specific and informed consent, provided through the Website's consent mechanism. |
| Processing special-category personal data voluntarily provided | Your explicit consent, given by voluntarily including such information in your submission. |
| Compliance with legal obligations | Compliance with a legal obligation to which we are subject under New Zealand law. |
7. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your personal information in the following limited circumstances:
7.1 Service Providers
We engage trusted third-party service providers who assist us in operating the Website and delivering our services. These providers may process your personal information on our behalf and are bound by contractual obligations to handle it securely and only for the purposes we specify. Categories of service providers include:
- Web hosting and infrastructure providers
- Email delivery and communication platform providers
- Website analytics service providers
- IT support and cybersecurity service providers
7.2 Legal and Regulatory Authorities
We may disclose your personal information to government agencies, law enforcement bodies or regulatory authorities where we are required to do so by applicable New Zealand law, by court order, or where disclosure is necessary to protect the safety, rights or property of , our staff, our guests or the public.
7.3 Business Transfers
In the event that undergoes a merger, acquisition, restructuring or sale of all or part of its business assets, personal information held by us may be disclosed to prospective or actual purchasers or successors as part of that transaction. Any such recipient will be required to handle your personal information in a manner consistent with this Privacy Policy.
7.4 With Your Consent
We may share your personal information with any other party where you have given us your explicit consent to do so.
8. International Transfers of Personal Information
is based in New Zealand and primarily processes your personal information within New Zealand. Some of our third-party service providers, including web hosting and analytics services, may be located or may process data in countries outside New Zealand.
Where personal information is transferred to a country outside New Zealand, we take steps to ensure that an adequate level of protection applies to that information, consistent with the requirements of the Privacy Act 2020. Such steps may include relying on the Privacy Commissioner's list of comparable overseas privacy regimes, incorporating appropriate contractual protections, or relying on other lawful transfer mechanisms.
By using the Website and submitting personal information to us, you acknowledge that your information may be transferred to, stored and processed in countries outside New Zealand in the circumstances described above, subject always to the safeguards outlined in this section.
9. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Category of Information | Retention Period |
|---|---|
| Reservation request and contact enquiry records | Up to 24 months from the date of your enquiry or dining visit, unless a longer period is required by law or for the resolution of a dispute. |
| Web server logs and device technical data | Up to 12 months from the date of collection, after which logs are deleted or anonymised. |
| Cookie consent records | Up to 12 months from the date of consent, or until you withdraw or update your preferences. |
| Records required for legal compliance | For the period required by the applicable legal obligation, which may extend beyond the periods listed above. |
Once personal information is no longer required, we will delete it securely or anonymise it in a manner that prevents re-identification.
10. Security of Personal Information
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss or destruction. Our measures include:
- Transmission of data via HTTPS (Transport Layer Security) encryption between your browser and our web server
- Access controls that restrict access to personal information to authorised personnel only, on a need-to-know basis
- Regular review of our information security practices and procedures
- Contractual requirements imposed on third-party service providers to maintain appropriate security standards
While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security; however, we will notify you and the Office of the Privacy Commissioner of New Zealand as required by the Privacy Act 2020 in the event of a notifiable privacy breach that poses a risk of serious harm.
11. Your Privacy Rights
Under the Privacy Act 2020, you have the following rights in relation to your personal information held by us. We will respond to any request within a reasonable time, and no later than the timeframe required by law.
11.1 Right of Access
You have the right to request confirmation of whether we hold personal information about you, and to request a copy of that information. We will provide this information in a format that is reasonably accessible to you.
11.2 Right to Correction
If you believe that personal information we hold about you is inaccurate, incomplete, misleading or out of date, you have the right to request that we correct it. Where we do not agree that a correction is warranted, we will attach a notation to the record indicating that you have requested the correction.
11.3 Right to Withdraw Consent
Where we are processing your personal information on the basis of your consent (including consent to non-essential cookies or to the provision of special-category personal data), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, please contact us using the details in Section 13 or adjust your cookie preferences through the Website's cookie settings.
11.4 Right to Object
You may object to our processing of your personal information where that processing is based on our legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise or defence of legal claims.
11.5 Right to Make a Complaint
If you believe that we have interfered with your privacy rights, you have the right to make a complaint. Please refer to Section 12 for details of how to raise a complaint with us and with the Office of the Privacy Commissioner.
Exercising Your Rights
To exercise any of the rights listed above, please contact us in writing at info@ravellionessadining.com. We may need to verify your identity before processing your request. We will not charge a fee for handling access or correction requests in ordinary circumstances.
12. Complaints
We take privacy complaints seriously and will endeavour to resolve any concern promptly and fairly.
12.1 Internal Complaints Process
If you have a complaint about the way in which we have handled your personal information, please contact us in the first instance by emailing info@ravellionessadining.com with the subject line "Privacy Complaint". Please describe your concern clearly, including your contact details and the nature of the issue. We will acknowledge your complaint within five business days and aim to provide a substantive response within 20 working days.
12.2 Office of the Privacy Commissioner
If you are not satisfied with our response to your complaint, or if you wish to raise a concern directly with the regulatory authority, you may contact the Office of the Privacy Commissioner of New Zealand:
- Website: www.privacy.org.nz
- Postal address: PO Box 10094, The Terrace, Wellington 6143, New Zealand
The Privacy Commissioner has the power to investigate complaints and to make recommendations or orders under the Privacy Act 2020.
13. Contact Details
If you have any questions, concerns or requests relating to this Privacy Policy or to the way in which we handle your personal information, please contact us using the details below:
| Entity | |
|---|---|
| Address | |
| info@ravellionessadining.com | |
| Website | ravellionessadining.com |
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in applicable law, or in the services provided through the Website. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to remain informed about how we protect your personal information.
Your continued use of the Website following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. Where required by law, we will seek fresh consent for any materially new processing activities.
15. Age Restriction
The Website and our restaurant and casino facilities are intended for use by adults aged 18 years and over. We do not knowingly collect personal information from persons under the age of 18. If you become aware that a person under 18 has provided us with personal information without appropriate consent, please contact us at info@ravellionessadining.com and we will take steps to delete that information promptly.